ORDERS

The products for sale are those available at the time of confirmation and payment of the order by the Customer. CASTELLANA CIEN BICIS SL reserves the right to modify its offer at any time, in particular, adding new products, eliminating products or modifying their presentation.

Any order of products is subject to their availability, in such a way that, if there are difficulties in terms of their supply or lack of stock, CASTELLANA CIEN BICIS SL expressly reserves the right to inform of any other product in substitution of the same quality and value. In the event that the product replacement offer is rejected, Castellana Cien Bicis Sl will reimburse the amounts that have been paid.

Personalized products: products made to measure, products according to the specifications of the buyer or that have been personalized by the buyer may not be subject to exchanges, refunds or returns for any reason.

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The Client has the possibility of placing an order by phone at 915 634 785, by email at: atencioncliente@castellana100bicishop.com or through the site www.castellana100bicishop.com Any order placed on the Site requires the creation of a Client account. The Customer must add the selected products to their basket. The Client has the opportunity to verify the details of his order, the total price of his order and can make changes before the final validation of the order

The order is firm and valid for the buyer, from the moment he confirms it. For Castellana Cien Bicis SL, from the validation of the payment and the confirmation of the taking into account of the order.

Castellana Cien Bicis SL reserves the right to reject an order for any legitimate reason, including the existence of an unresolved dispute as a result of non-payment of a previous order.

Castellana Cien Bicis SL will send by email, as soon as possible, an order confirmation with the substantial elements (order number, products ordered, place of delivery, etc.).

In the absence of availability of one or more requested products, Castellana Cien Bicis SL undertakes to inform the Client by email as soon as possible.

The prices of the products appear in Euros. Taxes related to the sale of products are included, including VAT. Unless otherwise indicated. The prices presented do not include preparation and shipping costs.

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Castellana Cien Bicis SL reserves the right to modify prices at its convenience. The price conditions in force on the date of the validation of the order by the Customer will apply.

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Payment by bank transfer

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In case of not receiving the bank transfer within eight (8) days after the order confirmation by the buyer, the order will be considered canceled.

Reception and claims

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Reservations for use: Upon receiving the order, the Customer (or his representative) must check the physical condition of the packaging, the number and content of the packages at the time of withdrawal or delivery, in the presence of the person who performs delivery or store team. In order that your claim is not considered inadmissible, in case of anomaly, deficiencies, defects or other apparent vices regarding delivery (transport failure, absence of products or packages, broken product, product not in accordance with the order, etc.) Detailed, explicit, justified and dated reservations must be indicated in writing in the delivery note of the carrier. The Customer (or his representative) must sign the delivery note. General reservations of the "subject to unpacking" type will not be taken into account.

The Client (or his representative) must, in parallel, indicate these anomalies to the Customer Service of Castellana Cien Bicis Sl :, within a maximum period of three (3) working days from the date of delivery by email to the address atencioncliente@castellana100bicishop.com or by phone 915634785 Claims after the deadline will not be accepted and the Client will not have the possibility to appeal.

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Product Defects:

In the event of an apparent defect or non-conformity of the delivered product with the characteristics of the Product ordered as they appear in the order form, the Customer (or its representative) must indicate these defects by sending photographs within a period of three (3) days. from the date of delivery to the customer service of castellana 100 Bicis SL by email or by registered letter. The Client (or his representative) will refrain from intervening in the Product and will leave Castilian. all the facilities to verify the defects or anomalies indicated. Otherwise, the claim will not be accepted. Claims after the deadline will not be accepted and the Client will not have the possibility to appeal. The Products are described as accurately as possible. The Client (or his representative) could not claim compensation or damages for this reason.

Likewise, the buyer must be able to provide any supporting document that is required in relation to the reality of the claims filed and offer Castellana Cien bicis Sl, its carriers or any person delegated by them, the necessary facilities to proceed with their verification; the buyer must refrain from intervening or involving a third party for this purpose.

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Accepted claims will lead to an exchange of the defective or non-conforming Product, or to its reimbursement in case of unavailability of the Product in the warehouse or with the suppliers. The returned Product must be delivered to the carriers of Castellana Hundred Bicis Sl in perfect condition, in its original packaging and provided with all its accessories. No spontaneous returns will be accepted without the agreement of Castellana Cien Bicis Sl

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The relations between the buyers and Castellana cien bicis sl, in respect of the orders placed on the Site, will be governed by Spanish legislation and the litigious discussion of any order will be subject to Spanish jurisdiction.

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Returns

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If for any reason you are not satisfied with your order, you have a period of 30 calendar days, counting from the delivery date of the order, to return it. (Offering our clients a term longer than the legal one of 14 days according to art. 102 and 104, of RDL 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.).

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To make the return you have to send us the product in perfect condition, unused and in its original packaging, including guarantees, labels and instructions for use. The return shipment to our warehouse is the responsibility of the customer.

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It is very important that you return the products perfectly packed. In the event that the products are damaged due to improper packaging, we will not accept returns. Nor will the return of electronics be accepted if they lack the original intact blister or seal.

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Once we receive the merchandise in our warehouses and we verify that all the above conditions are met, Castellana Cien Bicis SL will accept the return of the product and the amount will be reimbursed according to the payment method made:

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to. If you made the payment by credit card or Paypal or electronic payment through our website, the amount will be paid to the same credit card or Paypal account.

b. If you made the payment by transfer, we will ask you for an account number where to pay the amount.

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In the event that you want to change the size of a product. We advise you to contact our Customer Service to manage it.

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Note: You will receive the refund of the amount within a maximum period of 14 calendar days from the receipt of the return product in our warehouse. Keep in mind that if you paid by credit card, it is likely that your bank will not show you the amount of the refund in your balance until the following month.

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Keep in mind that Castellana Cien Bicis SL does not accept postage due, if you have any questions, contact our Customer Service.

Warranty

The Products are guaranteed for a period of two (2) years from delivery against any manufacturing, design or material defect. However, the buyer must inform Castellan Cien Bicis SL of the lack of conformity within two months of becoming aware of it and, if that period is exceeded, any damages will be assumed by you. During the warranty period, Castellana Cien BIcis SL undertakes, at its option, to replace or repair the Products recognized as defective for its services. If the property cannot be repaired or replaced, the Customer may return the property and recover the money or keep the property and recover a part of the money. The Products exchanged enjoy the guarantee for the remaining period. The warranty does not include:

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damage to the Product resulting from normal wear and tear taking into account its nature, its function, its composition and its price.

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The Products are guaranteed against eventual defects of conformity and hidden defects in the conditions provided by the provisions of the General Law for the Defense of Consumers and Users and the Civil Code.

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No amount will be refunded in the event that the product has been used or has suffered any damage, so the product must be returned in the same conditions in which it was delivered, including all instructions, documents and packaging of the product.

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